Topics

Models for measuring/estimating business-IT alignment

• Models for IT faults and performance degradations
• Data mining techniques for impact model construction
• Modeling of business operations and their relationships to IT
• Modeling of business strategies and their relationships to IT
• Modeling IT risk and IT-related business risk- Software tools for Business-driven IT management
• Semantic web models for business-IT alignment

Decision support for IT Management from a business perspective

• Business-driven IT optimization problems
• Business-driven IT planning and decision-making
• IT actions to enhance/optimize business performance

Automation for IT Management from a business perspective

• Adaptive/autonomic computing from a business perspective
• Automated IT management solutions from a business perspective

Business Objectives, Processes and SLM

• Business process modeling for IT management
• Business-driven Service Level Management
• Business-driven dynamic provisioning
• Business-driven inventory management
• Business continuity management and its impact on IT
• Accounting, Billing, Chargeback and linkages to business objectives
• IT Governance, ITSM, COBIT
• Business objectives and their impact on new IT paradigms like utility/grid computing

Case studies in Business-driven IT management (in e-commerce, messaging, …)

• E-commerce, e-business and relation to IT infrastructures
• Services infrastructures and QOS concerns (MTBF, MTTR, Response times, latency etc) that have customer impact)