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program 2008/03/15 13:02 |
program 2008/03/15 13:02 current |
| | | 8h15-8h30 | **Welcome** | | | | 8h15-8h30 | **Welcome** | |
| | | 8h30-9h15 | **[[program#Keynote speech]]** | | | | 8h30-9h15 | **[[program#Keynote speech]]** | |
| - | | | - Business Alignment Viewed Through the Eyeglass of promises\\ Prof. Mark Burgess | | + | | | - Business Promises\\ Prof. Mark Burgess | |
| | | 9h15-10h45 | **[[program#Session I: Service Design]]** | | | | 9h15-10h45 | **[[program#Session I: Service Design]]** | |
| | | | - A Methodological Framework for Business-IT Alignment \\ - Addressing the Impact of Business Process Changes on Software User Interfaces \\ - Adoption of Business Continuity Planning Processes in IT Service Management | | | | | - A Methodological Framework for Business-IT Alignment \\ - Addressing the Impact of Business Process Changes on Software User Interfaces \\ - Adoption of Business Continuity Planning Processes in IT Service Management | |
